You open the McDonald’s app and click on your nearest location. But instead of a list of menu items, you see a blank screen. Uh oh. You try again, but the same thing happens. What’s going on?

Don’t worry, we’re here to help. Below are a few troubleshooting tips and tricks for when the McDonald’s app isn’t working.

Common McDonald’s App Issues and How to Resolve Them

When your McDonald’s App isn’t working, it can be frustrating. Here are some common issues and how to resolve them:

  1. The App isn’t loading: First, try restarting your phone. If that doesn’t work, delete and reinstall the App.
  2. You can’t make a purchase: Make sure you’re using the latest version of the App and that your payment method is up-to-date.
  3. Your order history is inaccurate: This can often be resolved by deleting and reinstalling the App.
  4. You’re having trouble redeeming a coupon or gift card: Make sure you’re entering the code correctly and that it’s not expired.

Check Your Phone Settings for the McDonald’s App

Your phone’s settings could be to blame for the McDonald’s App not working. Make sure that your phone is not in airplane mode and that you have a data or wifi connection. You could also try restarting your phone.

Clean Up Cache and Data in the App

If you’re experiencing problems with the McDonald’s app, the first thing you should try is to clean up the cache and data. This can be done by going into your phone’s settings and selecting “apps.” From there, you’ll be able to see a list of all of the apps on your phone. Scroll through the list until you find the McDonald’s app, then select it.

From there, you should be able to see how much storage the app is using. If it’s taking up too much space, you can tap on “clear cache” to free up some room. You can also tap on “clear data” if you want to delete all of your preferences and settings.

Force Restart to Solve Problems With McDonald’s App

If you’re still having trouble after following the tech steps above, one thing you can try is restarting the app. This can solve a number of issues, and it’s a good first step to take before trying anything else.

To force restart the McDonald’s app on an iPhone, just hold down the power button and home button at the same time until you see the Apple logo. On an Android device, you’ll need to hold down the power button and volume up button simultaneously.

Reinstall the McDonald’s App to Solve Issues

If you’re still having trouble, the next thing you can try is uninstalling and reinstalling the app. This will often fix any glitches that may have developed and can help improve overall performance.

To do this, simply go to your settings, select “Apps,” find McDonald’s, and then click “Uninstall.” Once it’s been deleted, restart your phone and then head to the App Store (or Google Play Store) to download it again. After that, try logging in and placing your order to see if the issue has been resolved.


If you’re having trouble with the McDonald’s app, here are a few troubleshooting tips that might help. First, try deleting and reinstalling the app. If that doesn’t help, try resetting your phone. If you’re still having problems, contact customer service.