Sun. Jun 23rd, 2024

Users of QuickBooks frequently encounter QuickBooks won’t open issues. Windows displays the “QuickBooks has stopped working” warning message. The identical error message appears again when the user attempts to relaunch QuickBooks after the program closes on its own. When QuickBooks freezes on Windows, it usually does not display any error messages. Suppose you are experiencing the same problem causing your QuickBooks to stop functioning. Follow the whole article for thorough troubleshooting methods.

What causes the ‘QuickBooks not opening’ problem?

Typically, one of the following causes the issue:

  • The files that run Windows are damaged.
  • Your hard drive contains corrupt or damaged sectors.
  • The installation files for QB Desktop are corrupted.
  • On Windows, QuickBooks is not correctly installed.
  • The QBWUSER.INI file is either not present or damaged on Windows.
  • The name of the business file is longer than the permitted number of characters.

Points to Take into Account before Fixing the QuickBooks won’t open Error

  • Make sure you have the most recent QuickBooks Desktop program upgrades installed.
  • There can be no more than 35 characters, including spaces, in the company file name.
  • Before using QuickBooks, turn off your computer’s antivirus security. If this resolves your problem, add QuickBooks to the antivirus scan list.
  • On Windows, make sure you sign in using an account with administrator rights.
  • Re-install QuickBooks

Follow the troubleshooting instructions listed below if the issue continues.

Use the QuickBooks Install Diagnostic Tool

  1. Launch the QuickBooks Tool Hub installer after downloading it.
  2. Accept all the terms and conditions. Complete the installation by following the on-screen instructions.
  3. Close any active Windows programs before using the QuickBooks Install Diagnostic Tool.
  4. Double-click the QB Tool Hub’s desktop icon to launch it after installation.
  5. Choose QuickBooks Install Diagnostic Tool by clicking the Program Installation Issues tab at this point.
  6. Repairing the installation damage will take some time, depending on how well your computer performs.
  7. Restart Windows when the tool has finished repairing the installation issues.
  8. Launch QuickBooks.

Check and Fix HDD Bad Sectors

One of the most frequent causes of programs running on Windows performing poorly is bad hard disk sectors.

  1. Open my computer.
  2. Right-click on the primary drive, generally the C drive.
  3. Select Properties.
  4. In Properties, go to the Tools tab
  5. Click on Check now in the Tools tab.
  6. Put a check on the ‘automatically fix file system errors’ and ‘Scan for and attempt recovery of bad sector’ options.
  7. Click on Start and wait for the tool to finish scanning and fixing the HDD.
  8. Restart Windows and try to launch QuickBooks.

Rename the QBWUSER.INI File

  1. Open My Computer and go to >Users>User Name >AppData>Local> Intuit>QuickBooks and locate QBWUSER.INI file.
  2. If the file is not available in the QuickBooks folder, then go to organize tab and select Folder and Search Options.
  3. Go to the View tab and put a tick on the Show hidden files, folders, or drives option.
  4. Select Apply and hit OK.
  5. Now, right-click on the file and rename it as QBWUSER.INI.OLD
  6. Restart Windows and open QuickBooks.

Re-install Windows OS

Be careful to back up your company file before re-installing Windows. Doing so will erase the machine’s data related to QuickBooks and company files. You may speak with your local IT operator to re-install Windows on the PC.


To conclude, a majority of the QuickBooks users face QuickBooks not opening issue. You can use any of the abovementioned troubleshooting methods to fix your issue.