Whether you own a small or large business, you may have considered managed IT services. You may have an understanding of managed IT services, but struggle on defining exactly what it is an IT company does. Before you hire an outsourced managed service provider, you should consider what services they offer. Many managed service providers offer a wide range of similar services, but not all of them offer the same services. Here are the top four services that should be in every managed IT services contract.

1. Network Testing and Monitoring 

One of the most important services managed IT service providers offer include network testing and monitoring. Managed service providers will test your network for speed, security, and usability. They will ensure it is operating efficiently for your business needs as well as provide cyber security services. They will continue to monitor the network closely to detect and prevent potential issues. 

2. Provide Data Storage

Your company’s data must be secured and stored. Whether your company is a small or large operation, you will require sufficient data storage. In some industries, the data must be secured for years before it can be deleted. The best managed service providers will provide cloud data storage. 

If you have enough space on your hardware to store your data, cloud data storage will also act as a backup. When hardware fails, a virus destroys data, or any unforeseen circumstance occurs causing you to lose all the information, you will feel relieved knowing it is saved on the cloud. 

3. 24/7 Technical Support

It is devastating when your internet crashes, your online product carts fumble, or when any other networking issue arises that affects your business. Operating and owning a business does not mean you are knowledgeable in every aspect of the business. For example, you might hire a CPA to do your taxes and a plumber to fix a burst pipe. 

The best managed IT services include 24/7 technical support. Hiring a local managed service provider will allow them to visit onsite to detect physical problems. They can help your employees when they lock themselves out of their computer as well as connect into your server to fix any networking issue. 

4. Manage Installations and Upgrades 

Technology is constantly changing. It is difficult to install hardware and network updates properly. The best managed IT service provider will take care of physical hardware installation and upgrades. They will also manage software, network, and website upgrades. Professional installation will ensure your business continues to run smoothly and operates efficiently.